Troubleshooting
Contacting Support
What to include so support can diagnose quickly.
Include this
- Email help@m.topictovideo.com.
- Project ID and workspace/channel name.
- Current project status and the action you were trying to take.
- Exact error text, a screenshot if useful, and the approximate timestamp.
- For provider issues, include whether you are using Creator Billing or Developer Billing.
For billing or provider issues
- Include plan, billing mode, invoice if relevant, and whether the issue is OpenRouter, ElevenLabs, Stripe, or YouTube.
- Do not send raw API keys or passwords.