Help Center
Support docs for setup, Studio, billing, and recovery.
Start with the concept docs, or jump straight to the surface you are working in.
Start Here
Core concepts for understanding the product before creating a project.
What This App Does
A one-page explanation of what Topic to Video does and when to use it.
Getting Started
The first successful path from account setup to a finished preview.
Glossary
Plain-language definitions for the words users see throughout the app.
Pipeline Overview
What happens while users wait for a project to move from topic to preview.
Free Preview vs Paid Project
What the free preview includes and what paid plans unlock.
Project Creation
Inputs, run modes, and project creation behavior.
Topic vs Custom Script
When to generate a script from a topic versus bring a finished script.
Custom Script Limits
Submission limits and behavior for user-provided scripts.
Target Length
How the target length selector influences generated scripts.
Autonomy Modes
What supervised, semi-autonomous, and autonomous modes do.
Approval Gates Explained
What approval gates are and why projects pause there.
Studio
Preview review, edits, audio checks, thumbnails, captions, and stale asset states.
Editing a Preview
How to use Studio after a preview is ready.
Section Audio Preview
How to preview narration section by section before full render.
Custom Voice Library
How saved custom ElevenLabs voices work.
Music Settings
How to choose background music mode, generated music prompts, tracks, and volume.
AI Image Edits
How AI image edits work in Studio.
Thumbnail Editor
How to review and regenerate thumbnails.
Custom Thumbnail Upload
How to replace a generated thumbnail with your own image file.
Custom SRT Upload
How to replace generated captions with a custom SRT file.
Caption Defaults
How project caption defaults work.
Caption Settings
How caption defaults affect previews, renders, and uploads.
Filler Words
How workspace filler-word guidance affects generated narration.
Script Style Notes
How workspace script style notes influence generated scripts.
Preview Looks Stale
Why a preview or render can look older than your latest edit.
Render & Publish
Rendering, downloads, YouTube upload, metadata, playlists, captions, and schedules.
Render & Download Workflow
How users render and download current or all video targets.
Published Projects
What changes after a project has uploaded successfully.
YouTube Connect/Reconnect
How to connect or reconnect a YouTube channel.
YouTube Scopes
A transparency page explaining the YouTube OAuth scope requested.
Playlists
How playlist selection works during YouTube publishing.
Scheduling
How scheduled YouTube publishes are selected and validated.
YouTube Processing Delays
Why YouTube videos may not appear instantly after upload.
Captions: Burn-In vs Track
The difference between captions visible in pixels and uploaded caption tracks.
Workspaces & Account
Workspace switching, access recovery, account controls, and data requests.
Workspace Switcher
How to switch, create, and manage workspaces.
Workspace Access After Downgrade
What happens when a plan change affects workspace access.
Workspace Repair Flow
What the workspace repair page means.
Workspace Access Blocked
How lapsed subscriptions or workspace access state can block actions.
Password, Profile, and MFA
Where account profile, email, password, and MFA controls live.
Export Data
How users request an export of their data.
Delete Account
How account deletion works from the user's perspective.
Project History and Deleted Projects
What remains visible after project files are deleted.
Billing & Capacity
Creator Billing plans, monthly video minutes, AI revision credits, and Stripe portal tasks.
Plan Comparison
The current public Creator Billing ladder for prices, video minutes, AI revision credits, and included workflow benefits.
Monthly AI Credits
How monthly video minutes work for Creator Billing.
AI Credit Reset
When monthly video minutes reset.
AI Credit Exhaustion
What happens after monthly video minutes are exhausted.
Video Minutes and AI Credits
How video minutes and AI revision credits fit into Creator Billing.
Stripe Billing Portal
What users can manage in the Stripe billing portal.
Refund Policy
Where refund policy language should point.
Subscription Status and Trials
How to explain active, trialing, cancelled, or lapsed subscriptions.
Troubleshooting
High-traffic support cases and the information to include when contacting support.
Contacting Support
What to include so support can diagnose quickly.
Project Stuck Pending
Why a project may stay pending and what users should do.
Render Failed
How to respond when rendering fails.
Upload Failed
How to respond when YouTube upload fails.
YouTube Reauth Required
What to do when YouTube must be reconnected.
OpenRouter Content Policy
How to recover when OpenRouter blocks content.
Approval Timeout / Resume
What to do when an approval gate seems stalled or cancelled.
Project Restarted From Earlier Stage
Why progress can appear to move backward after recovery.
Provider Errors
How to interpret OpenRouter, ElevenLabs, and other provider failures.
Reference
Policies, supported browsers, and naming edge cases.
Acceptable Use
Content restrictions inherited from the app, providers, and YouTube.
Privacy & Data Handling
What the app stores, why, and which subprocessors are involved.
Supported Browsers
Browser and mobile support guidance.
Project Title Conflicts
What to do if project naming or duplicate slugs surface to users.