Help Center
Support docs for setup, Studio, billing, and recovery.
Start with the concept docs, or jump straight to the surface you are working in.
Start Here
Core concepts for understanding the product before creating a project.
What This App Does
A one-page explanation of what Topic to Video does and when to use it.
Getting Started
The first successful path from account setup to a finished preview.
Glossary
Plain-language definitions for the words users see throughout the app.
Pipeline Overview
What happens while users wait for a project to move from topic to preview.
Longform vs Shorts
How longform videos, standalone shorts, and companion shorts differ.
Free Preview vs Paid Project
What the free preview includes and what paid plans unlock.
Project Creation
Inputs, run modes, length hints, and companion short behavior.
Topic vs Custom Script
When to generate a script from a topic versus bring a finished script.
Custom Script Limits
Submission limits and behavior for user-provided scripts.
Target Length
How the target length selector influences generated scripts.
Autonomy Modes
What supervised, semi-autonomous, and autonomous modes do.
Approval Gates Explained
What approval gates are and why projects pause there.
Companion Shorts Configuration
How companion shorts are selected, capped, and published.
Studio
Preview review, edits, audio checks, thumbnails, captions, and stale asset states.
Editing a Preview
How to use Studio after a preview is ready.
Section Audio Preview
How to preview narration section by section before full render.
Custom Voice Library
How saved custom ElevenLabs voices work.
Music Settings
How to choose background music mode, generated music prompts, tracks, and volume.
AI Image Edits
How AI image edits work in Studio.
Thumbnail Editor
How to review and regenerate thumbnails.
Custom Thumbnail Upload
How to replace a generated thumbnail with your own image file.
Custom SRT Upload
How to replace generated captions with a custom SRT file.
Caption Defaults
How workspace caption defaults affect new projects.
Caption Settings
How caption defaults affect previews, renders, and uploads.
Image Resolution
How 1K, 2K, and 4K image resolution settings affect quality and billing.
Filler Words
How workspace filler-word guidance affects generated narration.
Script Style Notes
How workspace script style notes influence generated scripts.
Preview Looks Stale
Why a preview or render can look older than your latest edit.
Render & Publish
Rendering, downloads, YouTube upload, metadata, playlists, captions, and schedules.
Render & Download Workflow
How users render and download current or all video targets.
Published Projects
What changes after a project has uploaded successfully.
YouTube Connect/Reconnect
How to connect or reconnect a YouTube channel.
YouTube Scopes
A transparency page explaining the YouTube OAuth scope requested.
Playlists
How playlist selection works during YouTube publishing.
Scheduling
How scheduled YouTube publishes are selected and validated.
Per-Short Metadata
How titles and descriptions work for companion shorts.
YouTube Processing Delays
Why YouTube videos may not appear instantly after upload.
Captions: Burn-In vs Track
The difference between captions visible in pixels and uploaded caption tracks.
Workspaces & Account
Workspace switching, access limits, repair flows, account controls, and data requests.
Workspace Switcher
How to switch, create, and manage workspaces.
Workspace Limits After Downgrade
What happens when a plan change lowers workspace capacity.
Workspace Repair Flow
What the workspace repair page means.
Workspace Access Blocked
How lapsed subscriptions or workspace limits block access.
Password, Profile, and MFA
Where account profile, email, password, and MFA controls live.
Export Data
How users request an export of their data.
Delete Account
How account deletion works from the user's perspective.
Project History and Deleted Projects
What remains visible after project files are deleted.
Billing & Quotas
Runtime plan limits, quota behavior, add-ons, Stripe portal tasks, and Agency eligibility.
Plan Comparison
The source-of-truth plan table for prices, quotas, workspaces, shorts, and concurrency.
Agency Plan Eligibility
Who can use Agency and why it is not a Creator Billing upgrade path.
Monthly Video Quota
What consumes monthly paid project quota.
Quota Reset
When monthly quota resets.
Quota Exhaustion
What happens after hitting monthly quota.
Concurrency Limits
How many projects can run at the same time.
Add-ons
How music generation and image add-ons are billed.
Stripe Billing Portal
What users can manage in the Stripe billing portal.
Refund Policy
Where refund policy language should point.
Subscription Status and Trials
How to explain active, trialing, cancelled, or lapsed subscriptions.
Developer Billing
Provider setup, costs, switching modes, removing keys, and music access requirements.
OpenRouter Setup
How Developer Billing users create, fund, and connect an OpenRouter account.
ElevenLabs Setup
How Developer Billing users create, fund, and connect a qualifying ElevenLabs account.
Creator Billing vs Developer Billing
How Creator Billing differs from Developer Billing.
Switching Modes
What changes when switching between Creator Billing and Developer Billing.
Removing Keys
What happens when a Developer Billing provider key is removed or replaced.
Developer Billing Cost Estimates
Typical provider-billed Developer Billing costs and why they vary.
Music Pay-As-You-Go
Why generated music and Developer Billing project starts require a qualifying ElevenLabs billing setup.
Troubleshooting
High-traffic support cases and the information to include when contacting support.
Contacting Support
What to include so support can diagnose quickly.
Project Stuck Pending
Why a project may stay pending and what users should do.
Render Failed
How to respond when rendering fails.
Upload Failed
How to respond when YouTube upload fails.
YouTube Reauth Required
What to do when YouTube must be reconnected.
OpenRouter Content Policy
How to recover when OpenRouter blocks content.
Approval Timeout / Resume
What to do when an approval gate seems stalled or cancelled.
Project Restarted From Earlier Stage
Why progress can appear to move backward after recovery.
Provider Errors
How to interpret OpenRouter, ElevenLabs, and other provider failures.
Reference
Policies, supported browsers, and naming edge cases.
Acceptable Use
Content restrictions inherited from the app, providers, and YouTube.
Privacy & Data Handling
What the app stores, why, and which subprocessors are involved.
Supported Browsers
Browser and mobile support guidance.
Project Title Conflicts
What to do if project naming or duplicate slugs surface to users.